Terms of Service

1. Who we are and what we offer

CaveServers rents out Minecraft servers (Java Edition, with optional crossplay for Bedrock) that you manage through our customer portal and the Pelican panel. You can reach us at support@caveservers.com.

We are not affiliated with Mojang or Microsoft. Minecraft is a trademark of Mojang AB.

2. Account and use

You need an account with a confirmed e-mail address. You are responsible for everything that happens through your account and on your server, including by players, friends you give access to, and the plugins, mods or modpacks you install.

The following is prohibited in any case: criminal or infringing use, attacking or overloading other systems, spam, circumventing the limits of your plan, and sharing your account with third parties other than through the friends feature.

You must be at least 16 years old, or have permission from a parent or guardian.

3. Prices and payment

Prices are shown on the site and are per month, including VAT. You pay monthly in advance; the subscription renews automatically until you cancel.

If a renewal fails, your server stays online at first. If payment does not succeed within 3 days, we pause your server; if it still does not succeed within 14 days after that, we end the subscription.

You can cancel at any time as of the end of the paid period, in your dashboard. Until then you can undo the cancellation. If you cancel, the current period is not refunded.

4. Right of withdrawal

As a consumer you have a 14-day cooling-off period from your order. By ordering you expressly ask us to start delivering the service immediately. If you withdraw within those 14 days, you only pay pro rata for the days your server was available; the rest is refunded.

To withdraw, e-mail support@caveservers.com with your account e-mail address and server name.

5. Delivery and capacity

After payment we set up your server automatically, usually within minutes. If there is temporarily no capacity, you cannot order, or you get your money back if the setup fails.

You choose your own server name under our domain. We may refuse or change names that are misleading, offensive or infringing.

6. Availability and maintenance

We do our best to keep your server online at all times, but we do not guarantee availability. Where possible we announce maintenance in advance in the portal; in case of outages we work on recovery as soon as we notice.

You can stop, start, restart and switch the version of your server yourself. Switching version or type may mean that worlds or plugins no longer work; we make a backup beforehand, but the risk is yours.

7. Backups and data

Within the limit of your plan you can make, restore and download backups yourself. Backups are stored with our storage partner in the European Union.

When your subscription ends we stop your server and keep your files for another 14 days; during that period we can restore your server on request. After that we make a final backup and delete the server permanently. That final backup, like backups you delete yourself, remains with our storage partner for another 90 days and is then deleted automatically.

8. Suspension and termination by us

In case of abuse, a serious violation of these terms or a legal obligation, we may pause or delete your server immediately and block your account. Where reasonably possible we warn first.

We may discontinue the service or a plan with one month notice. Periods already paid that are then not delivered will be refunded.

9. Liability

Our liability for damages is limited to the amount you paid for your subscription in the month of the incident. We are not liable for loss of worlds, files or backups, for consequential damages, or for damage caused by plugins, mods, players or third parties.

This limitation does not apply in case of intent or deliberate recklessness on our part.

10. Minecraft EULA and trademarks

The Minecraft EULA of Mojang applies to the use of Minecraft server software. You accept it when ordering and comply with it, also with your players. Violations of the EULA are at your expense.

11. Changes

We may change these terms and our prices. We announce a price change or a material change of the terms at least 30 days in advance by e-mail; until the effective date you can cancel free of charge.

12. Applicable law and contact

Dutch law applies to these terms. Disputes are submitted to the competent court in the Netherlands, unless the law provides otherwise. The Dutch version of these terms is binding.

Questions or complaints: support@caveservers.com. We aim to respond within five working days.